We have put together a number of frequently asked questions for you to try and assist you with any queries you might have. If you need further support, please email us at info@about-november.com.

Can I return my earrings?

Due to sanitary reasons we do not offer refunds or exchanges on earrings unless faulty.

What materials are About November jewellery made of?

All our jewellery is 925 sterling silver. Our gold jewellery is sterling silver with an 18ct gold plate. 

Do you ship to my country?

We deliver Globally to all countries apart from Russian Federation due to certain regulations. International shipping charges apply.

What do I do if the goods I ordered haven't arrived?

Once we have dispatched the goods, we will e-mail you. If you haven't received your order within specified time of delivery requested please e-mail info@about-november.com.

What if I have received the wrong item or an item is missing?

For all enquiries please contact our customer services at info@about-november.com.